A recent study by Nielsen/NetRatings has revealed that women are embracing the Internet at an even faster rate than their male counterparts. Young women in the 18 - 34 age group are now the most dominant group of Internet users – comprising 18% of all the users online in Britain. They also spend 27% more time online than their male counterparts.
This study will encourage online retailers who are selling products aimed at this age group and also encourage others to offer products that appeal to this young female market.
Further studies have even more key information that may help online businesses tap into this important consumer group. In a report by eMarketer, they state that women have been traditionally more cautious than males when it comes to buying products online. However web retailers have been working to alleviate these concerns by offering more flexible return policies and offering better images of the merchandise and this is having a large impact on increasing sales from women buyers.
In a shopsmart online poll of US women they found that there were certain items that women were hesitant to buy online. Food topped the list with 17% of women unwilling to buy these items online, followed by clothing (14%), shoes (8%), and jewellery (7%). However this does not mean that these products are destined for failure. It just means that online retailers of jewellery for example will need to ensure that their website is designed in such a way that allays the fears of women and provides a shopping experience that is appealing to this customer group.
In fact, clothing and jewellery are among a list of the fastest growing retail categories so there is evidence to suggest that online retailers have learned their lessons and have designed websites that appeal to these clients.
So, when trying to appeal to this large base of women buyers what should you keep in mind?
Women and men prefer different web design styles: Researchers at the UK's University of Glamorgan have identified many differences in the website design preferences of men and women.
Men prefer:
* Straight lines and shapes
* Simpler and darker colour schemes
* Formal or expert language with few abbreviations
* Images featuring motion
Women prefer:
* Rounded forms
* Brighter and more complex colour schemes
* Casual language and tone
* Informal photographs
University of Glamorgan also identified that female web designers were more likely to design a website that appealed to women than their male counterparts. It may be controversial, but if you really want a website that is appealing to women the University study shows that you should get a woman to design it.
In another interesting article, Gender Marketing Web Design Differences, Joseph Carrabis discusses a few more gender differences. He says that women want to know more initially than a man does and this should have an impact on the way a site is designed. The home page and other popular landing pages of a website should catch a woman’s attention right away or she will not consider looking further. Men are more willing to explore the whole website if the information is not provided immediately.
Retailers should keep in mind these differences if they truly want to succeed online.
For further information on gender differences online read the following articles:
Gender Marketing Web Design Differences
University of Glamorgan – Key website research highlights gender bias
BBC – Young women dominate UK net scene